Page 22 - 赛德翰（无锡）开关有限公司

商务政策
Commercial Policy

联系我们 客户服务中心 Customer Service Center 备品备件 Spare parts

Contact Us ■ 热线电话：400-802-0253 Hotline: 400-802-0253 ■ 标准的备件可通过代理商和博耳公司购买
■ 电子邮箱：marketing@boerpower.com Email: marketing@boerpower.com Standard products can be ordered through distributors and Boer Power.
■ 传真：0510－83311872 Fax: 86 510-83311872 ■ 非标准备件可根据客户要求直接从博耳公司购买
Non-standard products can be purchased directly from Boer Power.
地区销售办事处 Sales O ces
■ 华北：北京市海淀区紫竹院路116号嘉豪国际中心A座508室 100097
North China Rep. Office: RM. 508, Building A, Jiahao International Center, No.116, Zizhuyuan Rd.
Haidian Dist., Beijing 100097 订单和供货 订单 To place an order
■ 可联系客户服务中心及地区销售办事处及代理商
■ 华中：南京雨花台区雨花西路258名门广场401-408室 210012 Order and Logistic
Central China Rep. Office: RM.401-408, Mingmen plaza, No.258, Yuhua west Rd., Yuhuatai Dist., Contact our customer service center and regional sales o ces and distributors.
Nanjing 210012
最小订单 Minimum order
■ 华南：广州市天河区马场路16号之一富力盈盛B栋907室 510627
■ 最小订单净值为2000元（人民币） Minimum order net value is RMB2000.
Rep. Office Of South China Region: RM.907, Bdg. B, Fuliyingsheng Bdg., No.16-1, Machang Rd., Tianhe
Dist., Guangzhou 510627 供货期和运输 Lead time and transportation
■ 标准产品：1-2周 Standard Products:1-2weeks
■ 非标准产品：3周 Non-standard Products:3 weeks
售后服务 质保期 Warranty ■ 订制产品：通常6－8周 Customized products: Usually 6-8 weeks
After Sales Services ■ 新产品：出厂后18个月或交付客户之后12个月（以先到为准） ■ 特殊需求及超大订单另议 Special Inquiry or big quantity orders consult to us
New product: 18 months after manufacturing date or 12 months after delivery for direct customers ■ 公路，铁路，或船运 Highway, railway or shipping
(Whichever occurs first)
付款条件 Payment terms
■ 维修产品：6个月 Repaired product: 6 months
■ 元件 Components
■ 整修产品：12个月 Refurbished product: 12 months
发货前支付全款，或依据合同条款。
现场服务 On site technical support Delivery upon full payment, or follow contract terms.
■ 服务网络 Network ■ 成套 Switchboard
预付款30%，发货款40%，验收款30%，或依据合同条款。
代理商、服务商和我们自己的工程师为您提供售后现场的技术支持。
A network of partners, distributors, our own engineers provide after sales services site support. 30% down payment, 40% on Delivery, 30% after commissioning or follow contract terms.
■ 快速反应 Quick Response 培训 Training policy
针对客户需求，2小时给出回应。 ■ 提供产品技术培训，获取培训信息，可与地区销售办事处或客户服务中心联系。
2 hours responding time to customer's requests. Contact our regional office or customer service center to get products technical training and
training information.
■ 拥有技术人才 The right skills available everywhere
在国内已拥有50多代理商和服务商。
More than 50 distributors and service partners around the country.
在12个省市中拥有40多名经验丰富的工程师。 定价 标准产品 Standard Products
More than 40 experienced Boer engineers based in 12 Cities. 提供列表价，折扣与地区销售办事处联系。
Pricing
退换与维修 Products replacement-repair Provide list price and discount, contact our regional sales o ce.
■ 联系客户服务中心 Contact the Customer Service Center 成套产品 Switchboard
按照客户需求，每个项目单独提供报价。
■ 产品更换 Replace the products
Quote upon customer requirements.
如果经检验退回产品确实从未使用过，我们会为客户更换错误的产品，或配送数量正确的货物，
或返回新的产品。 报价有效期 Validity
If the product returned are validated (never used etc…), we replace the wrong reference, or send the right ■ 有效期：2个月 Validity: 2 months
number of reference, or return good products to customer.
■ 列表价变更前一个月通知客户
■ 替代产品－致力于客户满意度的提升 Customer satisfaction: replace rst List Price update will be notified to customer in 1 month advance.
根据客户需求，在技术分析结果出来前，我们会提供临时产品代替退回产品。
It is possible replace the product upon customers request without waiting for the result of the technical
analysis. 博耳电力商标 Logo of Boer Power
■ 客户职责 Customer responsibility 宣传 博耳电力所有产品分属博耳和赛德翰两个品牌旗下。
我们为您提供了替代产品后，两周内未收到故障产品，或是经技术测试后证明因非我方原因受损， Communication All products are de ned under Boer or Sydenham brands.
客户应承担所有更换产品的费用。
In case we have replaced first, but the malfunction product is not received within 2 weeks, or if technical 博耳商标的使用 The use of Boer Power logo
inspection tests proved that the malfunction is caused by customer, customer should pay all expenses of 客户若要使用博耳LOGO，必须预先取得博耳公司出具的书面授权文件。
changing products.
Customers need a formal authorization to use logo of Boer power.

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